Desktop Call Control/Scren Pops  "NetPhone"

Interactive Voice Response (IVR)
Voice Assistant is an affordable, full-featured voice processing system that enhances your telephone system by automating even more voice processes than traditional voicemail. Companies save money and reduce staffing requirements needed for efficient phone coverage.

Intelligent Call Routing
Save valuable time and money by automatically routing callers to the appropriate extension or department. Call Router uses caller information such as Caller ID or account number so they can bypass the receptionist and get to the person they need to talk to quicker.

Reporting & Monitoring  "TASKE"
TASKE Contact provides real-time monitoring and reporting capabilities so companies can see employee call activity and evaluate all call traffic to make informed communication decisions

Trunk Side Recording      "Tracer"
Tracer is a trunk-side, CTI or SMDR-enabled digital call logger that records, stores, organizes and plays back telephone calls. Tracer’s Digital TAP technology reduces hardware costs and eliminates failure points, making sure that every call you want is recorded. Record every call or use sophisticated recording triggers to capture just the calls you want. Advanced compression and archiving reduces storage needs and makes it easy to find recordings.

Station Side Recording
Auto Call Record is a station side, CTI enabled recording solution for Inter-Tel telephone systems. It automatically records and plays back incoming, outgoing, and intercom calls. With Auto Call Record's flexible extension parameters, easily select which calls need to be recorded. Easily search for and play back any recording with OAISYS Replay.

Why OAISYS for your Business?

Do More, Spend Less

• OAISYS does not require a special phone on your PBX, it can work with any of our hardware partner’s phones
• Powerful features such as a personal power dialer come standard, no extra options to buy
• Solutions designed for the budgets of the SMB market

Know What’s Going On

• Quickly see who is on the phone or out of the office
• Communicate with anyone in your company even if they are on the phone, quickly get answers in real time
• Know why a call was transferred to you without asking the caller to repeat themselves
• Know who has called you or who you called, and when
   

Automate Routine Processes

• Provide customers with 24/7 access to information and offload routine tasks from your employees
• Eliminate repetitive task for employees such as pulling up customer data or dialing numbers

Net Phone provides users with telephone features and call-handling functions directly from the computer and integrates with leading CRM and contact manager applications to provide screen pops and outbound dialing capabilities.

Desktop Call Control
Combine the capabilities of your computer and telephone into one powerful communication tool. Net Phone provides call control functions to your computer such as answering and transferring calls, displaying Caller ID, and programmable buttons for speed dial numbers, launching software applications plus many other telephone functions. Managing your calls is easy with Net Phone.

Net Phone for Contact Centers
Net Phone's versatility makes it the second most important tool for any call center, next to a telephone. With Net Phone, screen pops pass customer information collected from the OAISYS IVR or from your customer database to agents handling the call. Eliminate the need to ask for or enter customer information twice. Agents can initiate calls directly from the customer database software. ACD keys allow agents to view availability and group status as well as easily log into and out of ACD groups. Instant text messaging provides easy coaching and help during a call. Net Phone is one of the most important investments you can make for your call center.

Net Phone is the ideal productivity enhancing tool for any type of business or job function.                                                                                                         Top

Voice Assistant is the engine behind all OAISYS voice processing capabilities. Working in conjunction with other OAISYS applications, Voice Assistant makes announcements to callers, performs overhead paging announcements, prompts callers for information, validates user information from a database, and plays a menu of choices for a caller to act upon.

Interactive Voice Response
Provide your customers with routine information, automatically. Product information, important dates and other information can be retrieved by callers over the phone all day, everyday. Voice Assistant automates information so you can conduct surveys, ask questions and record responses for playback. With the Database Assistant option, Voice Assistant integrates with your company database to provide detailed information such as order status, account balance, locations and more.

Virtual Employee
With Voice Assistant, you have a virtual employee that works 24/7 to provide information your customers are looking for. Having information on-demand allows callers to get the information they need, when they need it. Voice Assistant can help reduce staffing requirements by handling routine calls while allowing employees to focus on more critical or revenue generating phone calls. Improve customer service without increasing head count or costs with Voice Assistant.                                                                                   Top

Call Router uses caller information (such as Caller ID) and schedules to automatically route calls to a particular person, call group, or automated application.

Intelligent Routing
As the saying goes, time is money. And, the less time your callers spend on the phone, the more money you save. Intelligent call routing puts callers in touch with the person or group best suited to serve them based on identifying information. With Call Router, callers get what they want faster -- saving valuable time spent on toll free lines and freeing up valuable employee time. Call Router even gets after-hours, weekend and holiday calls to the appropriate destination, alerts an on-call person by pager or transfers a call to an alternate phone number without having someone working 24 hours a day to answer phones. Schedules also help in routing calls during heavy call periods, breaks and lunches by forwarding calls to other destinations or directly to voicemail.

Intelligent Business Decision
Routing calls based on the identity of the caller improves customer service and focuses business efforts. Callers don't have to dial by name or be greeted by a receptionist, only to be transferred to someone else. Call Router's intelligent routing saves your callers time, better manages employee resources, lowers costs and improves customer service. With Call Router, you can provide your best customers with priority service while directing delinquent callers to the collections department.                                                                     Top

TASKE Contact provides monitoring, reporting, and forecasting abilities so businesses can efficiently manage communications, set and meet service levels, and provide vital information on call activity.

Performance At A Glance
TASKE Contact provides detailed insight into your company's communications. Easily see how many callers are waiting on hold, how long they've been waiting, how many employees are on calls and much more. You can also take a look back at call activity from another time to see what was going on during a specific event. TASKE's reporting features allow you to instantly view and print vital communication performance data. Meanwhile, employees can see real-time information on call volume straight from their computer screen or on a reader board. Sophisticated forecasting and traffic utilities ensure you have enough employees available to take calls.

Customer Service Made Easy
TASKE Contact provides companies with the tools necessary to monitor and evaluate business communications. With TASKE at work, supervisors and employees are empowered with the information needed to ensure customers get connected in the shortest amount of time and the means to constantly evaluate, monitor and make changes when necessary. TASKE Contact helps you improve call handling efficiency and deliver exceptional customer service.
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Tracer is a digital call recording/logging system that records, stores, organizes and plays back telephone calls.

Communications Safety Net
In today's fast paced, over the phone business world, misunderstood or disputed communications can result in huge business liabilities. Communications with customers, vendors and employees are the lifeline of many organizations and incorrect orders and misinterpreted conversations pose significant challenges. With Tracer, calls are recorded from start to finish or "cradle to grave" and stored to provide easy searching and listening to calls. Every call or just specific calls can be recorded in their entirety, which means you can listen to what callers said, even when they were on hold or leaving voicemail messages.

Good Customer Service vs. Bottom Line Results
Tracer can help improve the quality of your business operations including training, quality control, and customer service. With Tracer at work, your company will be in a better position to retain its most valuable customers, reduce liability, and increase customer satisfaction - all of which benefits the most important factor, your company's bottom line.

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Auto Call Record is a digital call recording application that intelligently monitors calls and selectively records conversations. Recordings are made in a compressed digital format to maximize recording storage without diminishing voice quality.

Digital Call Recording
Auto Call Record intelligently monitors and records phone calls. Selective recording options allow you to determine which calls will be recorded. Randomly record conversations for periodic evaluation of employee skills, or record specific types of calls including incoming, outgoing, or intercom. Random recording patterns can also be set to record a certain percentage of calls or calls occurring during a specific time of day. OAISYS Replay provides a user-friendly way to search for specific calls and listen to the recordings. Calls can be sorted and filtered by any criteria collected by Auto Call Record including date, time, Caller ID, extension and many others.

Sound Investment
Auto Call Record is a valuable investment for your company's communication system. Service-oriented businesses such as financial, telemarketing, insurance, and medical utilize Auto Call Record where information is extremely sensitive, opinions or advice is provided, or financial transactions are conducted. OAISYS Auto Call Record's intelligent call recording and playback capabilities make it an important business tool for training, documenting, and managing communication in the workplace.
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